FAQ
Questions, answered straight.
How do the glasses pair?
Through a phone bridge. You create a worker in the dashboard and open their
Pair device QR code. The Android companion app scans it and calls
POST /api/v1/auth/pair with the device identifier. The glasses
talk to the phone, the phone talks to Cleer — the glasses never call the API directly in the pilot.
Do our existing scanner devices stop working?
No. Scanners keep talking to your WMS exactly as they do today. Cleer doesn't replace them — it
adds a hands-free channel and then updates your WMS through a signed webhook. The two stay in sync
through Cleer, not by rewiring your scanner fleet.
What happens if the warehouse loses connectivity?
For the pilot, Cleer needs connectivity. There's no offline buffering or store-and-forward yet —
if the phone can't reach the API, the action isn't recorded until connectivity returns. Offline
mode is on the post-pilot roadmap.
What data does Cleer store about my workers?
Worker identity (name, employee code, role), a PIN hash, device identity, command transcripts,
and any evidence images captured during a command. Raw audio is not stored. See the
Security page for the full pilot-scope picture.
Is this an official Meta product?
No. The pilot uses Meta glasses in Developer Preview status. That means developer
hardware and preview APIs — the glasses layer is intentionally thin, and the warehouse logic lives
entirely in Cleer. If Meta's developer terms change, Cleer can move to another wearable without
touching the warehouse rules.
How do I connect my WMS?
Two ways. For reads, create an API key in the dashboard and poll the customer API
(
/api/customer/v1/…). For writes, give Cleer a
webhook URL — it POSTs signed stock-change events that you verify with your webhook secret. Full
details are in the interactive API reference.